At Jackpot Crush, your well-being is our top priority. We want our players to enjoy our games responsibly. If you feel that your gameplay is negatively impacting your life, or if you simply wish to stop playing, we fully support your decision to step away.
Before making a final decision, we encourage you to review our Responsible Gaming policies, which outline helpful resources and alternatives to permanent deletion:
https://spinxgames-policy.com/jackpot-crush/view#spinx-games-responsible-gaming
Consider a Temporary Break
If you are unsure about permanently leaving, you may want to consider temporarily suspending your account instead. As outlined in our policy, a temporary suspension will disable your login for a period of six months, but your account progress and previously purchased virtual coins will be maintained.
Important Information Regarding Permanent Deletion
If you choose to permanently disable your account, please carefully note the following:
- Loss of Data & No Refunds: Permanently disabling your account will clear all data associated with it, including recharge history, items, virtual coins, paid features, and all account progress. Per our Responsible Gaming policy, refunds will not be issued for previously purchased virtual coins. Please use any unused virtual items or paid features before proceeding, as they will be permanently lost.
- Immediate & Irreversible Action: Once the deletion process is finalized, it is immediate and cannot be undone. You will not be able to log in with your user ID and password at any point in the future.
How to Permanently Disable Your Account
If you have reviewed the information above and wish to proceed, please follow these steps within the app:
- Step 1: Tap Settings in the game Lobby.
- Step 2: Find and select the Delete Account option.
- Step 3: Follow the on-screen Account Deletion Process.
Alternatively, you can tap the button below to submit a request for account deletion: