My Account has been reset to level 1?

Please try to re-connect your Facebook to your account if it was connected with your Facebook before.If your account wasn't connected to you...

Where to find SLOT OF THE DAY

You can find SLOT OF THE DAY by clicking COLLECT in the lower right corner of the in-game lobby page.

My hammers were gone on Smash Day

The Smash Day is Tuesday setting at US EST. Please pay attention to the time difference. When the Smash Day ends, all your un-used hammers w...

Permanently Disable & Delete Account

At Jackpot Crush, your well-being is our top priority. We want our players to enjoy our games responsibly. If you feel that your gameplay is...

Where can I find my ID?

To find your User ID, please follow these steps: Tap the 'Settings' button located at the bottom of the Lobby. Your User ID (a series of num...

How do I transfer my game account to a new device?

Guest accounts are bound to the specific device where the game was first installed and cannot be transferred directly. If you want to transf...

Why is Badge Master locked?

You need to become a Winner Lounge member to unlock Badge Master. This requires collecting enough Lounge Points. You can check your progress...

Why are my IGT games gone?

We're really sorry that IGT games and feature are not available anymore to some players in Washington, US, because of local law and policy r...

Why didn't I receive my Repeat Win reward?

Rewards will be sent to your Inbox after the event ends (EST).Only Base Game wins count (Free Games and Bonuses are not included).3. Only wi...

What's the difference between Repeat Win, Repeat Win Plus, and Repeat Win Deluxe?

Repeat Win: Any purchase can activate it. Only Base Game wins count (Free Games and Bonuses are not included), and your highest win of the d...

Why wasn't my win shared to the club?

The Club only shares wins that are specifically Jackpots. Even if you hit a Sensational Win, Huge Win, or Big Win, it will not be shared to ...

Is there a personal contribution limit in Club Challenge?

In Club Challenge, the core system always caps each player's personal contribution at 1,000 points.

I found my account suspended. How do I resolve it?

A suspension is typically a temporary measure—often requested by the player—and is not a permanent ban. To lift the suspension early, contac...